Return Policy

Contact Within 24-48 Hours

At, ALL orders are customized to each client and made-to-order. We DO NOT accept returns or exchanges. If there is an issue upon receiving your order, whether it be due to print, production, or shipping damage, you must notify within 24 Hours. In order to determine the cause of the damage or error with your job, we require that sufficient evidence of the damage can be provided by multiple photos of the product and the shipping box. If the issue cannot be determined through photos alone, the product must be returned for inspection before a resolution can be met. If it is determined that the damage was caused by either a ‘Print’ or ‘Production’ error and has not met our standards, and contact of this issue was made within 24 Hours, we will gladly reprint the item(s).

Shipping Damage

If the damage is determined to be a shipping issue, we can help file a Damaged Shipping Claim. Please keep ALL packaging and merchandise until further advised by An inspection of the product by the shipping company may and can be issued at their convenience.


  • Images that come out fuzzy, pixelated or otherwise distorted as a result of low quality files submitted for print.
  • Images that experience a color shift due to the conversion into CMYK format.
  • Errors that are contained within the customer artwork such as: insufficient bleed, misspelling, punctuation, damaged fonts, crop marks, finished product size due to incorrect scaling.
  • Determined that the ordered products have been used.
  • Orders that are canceled after the order has entered in production.
  • Orders that contain dated materials that arrive after the relevant date. It is the responsibility of the customer to allow sufficient time to place an order for time-sensitive materials.
  • An order that is refused at the time of delivery or undeliverable.
  • An order that is lost, delayed or returned due to incorrect shipping information provided by the customer.

Artwork is sent to print "As Is" and does not get edited by unless otherwise addressed to the customer.